Terms of Service

1. Definitions

• "Platform" means the GoIndiaGo Partner Portal website and web portal.
• "Agency" means the travel agency or business that has registered a partner account.
• "Agent" means the person who registers and manages the Agency account, and "Sub-Agent" means a staff login created under it.
• "Customer" means the traveller on whose behalf the Agency makes a Booking.
• "Booking" means a confirmed reservation for a flight, hotel, or other travel service.
• "Supplier" means an airline, hotel, or other service provider fulfilling the Booking.
• "Wallet" means the prepaid balance the Agency maintains with GoIndiaGo to pay for Bookings.

2. Agency Registration

• Only travel businesses and individuals operating in India may open an Agency account.
• The Agent who registers the account warrants they have authority to bind the Agency.
• You must provide accurate agency details and the documents we request for verification, such as PAN and address proof, and GSTIN if applicable.
• Your account is activated only after we have verified your details. We may decline or suspend an account if verification fails.
• You are responsible for maintaining the confidentiality of your login credentials and for everything done through your account, including by Sub-Agents.
• Each Sub-Agent login must correspond to a real individual working for your Agency.

3. Services Provided

GoIndiaGo provides the following services through the Platform:

• Flight search and booking on domestic and international routes.
• Hotel search and booking through our hotel suppliers.
• Other travel services made available on the Platform from time to time, such as cabs, visa assistance, travel insurance, and bus and train requests.
• Tools to set your own markup, manage Sub-Agents, and issue tickets and vouchers to your Customers.
• GST invoice generation for Bookings (where applicable).
• Booking history, statements and reports for your Agency.

4. Wallet, Bookings and Payment

4.1 Booking Confirmation

• A Booking is confirmed only when you receive a PNR or confirmation number from us.
• Fare prices are dynamic and may change until payment is completed. The price shown at payment confirmation is the final price.
• Where a fare can be held, it is held for a limited time set by the Supplier. A held Booking that is not paid for in time may be released or re-priced.

4.2 Wallet and Payment

• Bookings are paid for from your Wallet. The Booking amount is debited at the time of booking.
• Wallet top-ups are processed through Razorpay or by the other methods shown on the Platform.
• All amounts are in Indian Rupees (INR) unless otherwise stated.
• Charges levied by your bank or payment provider are your responsibility.

4.3 Commission and Markup

• Any commission or incentive payable to you is as shown on the Platform for the relevant Booking and may change from time to time.
• You may add your own markup to the price you quote your Customers. You are responsible for any tax due on your markup or service fee.

4.4 GST & Invoicing

GST is charged on Bookings and on our service fees at the rates applicable under GST law. Where you have provided a GSTIN, GST invoices are generated in that name. Input Tax Credit (ITC) eligibility is governed by GST law — consult your tax advisor.

5. Cancellation & Refunds

5.1 General Principles

Cancellation and refund rules are set by each airline or hotel Supplier and are displayed before booking confirmation. Our service fees are non-refundable unless the cancellation is due to an error on our part.

5.2 How Refunds Are Processed

• Cancellation requests must be raised through the Platform or with our support team.
• A refund is processed after the Supplier has confirmed the cancellation and its charges.
• The refundable amount, less Supplier charges and any applicable GoIndiaGo fee, is credited to your Wallet.
• If the airline cancels a flight, the refund is as per the airline's policy and applicable DGCA rules.
• You are responsible for passing on to your Customer any refund due to them.

5.3 Hotel Cancellations

• Free cancellation and partially refundable bookings: the refundable amount is shown at the time of booking.
• Non-refundable bookings: no refund is issued on cancellation. Clearly indicated before confirmation.
• Early check-out or no-show: governed by the hotel's policy. GoIndiaGo is not liable for amounts forfeited.

6. Your Responsibilities to Customers

• You are responsible for the accuracy of traveller names, dates, contact details and travel documents entered for each Booking.
• You must inform your Customers of the fare rules, cancellation charges, baggage rules and visa or passport requirements that apply to their Booking.
• You are responsible for collecting payment from your Customers. GoIndiaGo has no claim against, and no liability to, your Customers for amounts they pay you.
• You must not misrepresent the price, the Supplier, or the terms of a Booking to a Customer.
• You must handle your Customers' personal data lawfully and only for the purpose of their travel.

7. Platform Use & Prohibited Conduct

You must not use the Platform to:

• Make speculative, fictitious, or fraudulent bookings, or hold seats you do not intend to ticket.
• Share your login with anyone outside your Agency.
• Attempt to access other agencies' accounts or data.
• Scrape, copy, or commercially exploit fare data or search results outside the Platform.
• Interfere with the Platform's technical systems or attempt to gain unauthorised access.
• Use the Platform in violation of any applicable Indian law.

8. Intellectual Property

All content on the Platform — including software, design, logos, text, and data — is owned by or licensed to GoIndiaGo Pvt. Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for your Agency's travel business only.

9. Limitation of Liability

• We are not the carrier or accommodation provider. We are not liable for flight delays, cancellations, missed connections, hotel quality issues, overbooking, or any loss caused by a Supplier.
• Our liability for any single booking dispute is limited to the amount you paid for that specific booking through our Platform.
• We are not liable for indirect, consequential, or punitive damages, loss of profit, or business interruption.
• We do not guarantee that the Platform will be uninterrupted or error-free.
• Force majeure events (acts of God, war, pandemic, government orders, natural disasters) are outside our control.

10. Third-Party Links & Services

The Platform may link to third-party websites or integrate third-party services (e.g., map providers, visa information portals). We do not control and are not responsible for the content, privacy practices, or reliability of third-party sites. Your use of third-party services is governed by their own terms.

11. Suspension & Termination

• We may suspend or terminate your account if you breach these Terms, fail to pay outstanding amounts, or engage in fraud.
• You may deactivate Sub-Agent logins at any time, and may ask us to close your Agency account.
• On closure, any Wallet balance is settled after adjusting amounts you owe us.
• Legal retention obligations for tax and audit records continue beyond account termination.

12. Changes to These Terms

We may update these Terms to reflect changes in law, Supplier policies, or Platform features. We will notify registered Agents by email at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance.

13. Governing Law & Dispute Resolution

• These Terms are governed by the laws of India.
• Any dispute shall first be attempted to be resolved through good-faith negotiation within 30 days.
• If unresolved, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual agreement.
• The seat of arbitration shall be New Delhi, India. Proceedings shall be conducted in English.
• Nothing prevents either party from seeking urgent interim relief from a court of competent jurisdiction in New Delhi.

14. Contact Us

Phone: +91 81782 70819